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Store Policy

Customer Care

We value our customers and strive to provide exceptional customer care. We are committed to ensuring that your experience with our website and purchasing our books is smooth, enjoyable, and satisfying. Our dedicated customer care team is here to assist you with any inquiries, concerns, or support you may need. Here's how we can help:

  1. Contacting Customer Care: a. If you have any questions, feedback, or need assistance, you can reach out to our customer care team through the following channels:

    • Email: [Insert customer care email address]

    • Phone: [Insert customer care phone number] b. Our customer care representatives are available [insert hours of operation] to address your inquiries promptly.

  2. Book Recommendations and Inquiries: a. If you need assistance in finding the right book or have specific inquiries about our book collection, our customer care team is here to help. We can provide personalized recommendations based on your preferences and answer any questions you may have about the content, genre, or author.

  3. Order Support: a. If you have questions or require assistance with placing an order, tracking an existing order, or any issues related to the purchasing process, our customer care team is available to guide you through the steps and provide necessary support.

  4. Technical Assistance: a. If you encounter any technical difficulties while navigating our website, accessing digital books, or facing any other technical challenges, our customer care team can provide guidance and troubleshoot the issue to ensure a seamless experience.

  5. Feedback and Concerns: a. We welcome your feedback and take your concerns seriously. If you have any suggestions, comments, or encounter any problems during your interaction with our website or services, please reach out to our customer care team. We value your input and will work diligently to address any concerns or issues promptly.

  6. Exceptional Service: a. Our customer care team is trained to provide friendly, professional, and knowledgeable assistance. We are committed to delivering exceptional service and ensuring your satisfaction as a valued customer.

  7. Continuous Improvement: a. At Victor Erhabor Books, we are continually striving to enhance our customer care services and improve your overall experience. Your feedback is invaluable in helping us identify areas for improvement and implement necessary changes to better serve you.

We are honored that you have chosen Victor Erhabor Books as your source for captivating and enlightening literature. Our customer care team is dedicated to making your journey with us as enjoyable as possible. Feel free to reach out to us with any questions, concerns, or requests, and we will be delighted to assist you.

Happy reading! The Customer Care Team with Victor Erhabor's books

Privacy & Safety

We are committed to protecting the privacy and personal information of our customers. This privacy policy outlines how we collect, use, store, and protect the information you provide when buying books from our website. By making a purchase, you consent to the practices described below:

  1. Information Collection: a. Personal Information: When you make a purchase, we collect personal information such as your name, email address, billing address, shipping address, and contact details. This information is necessary to process and fulfill your order. b. Payment Information: We collect payment information, including credit card details, to facilitate secure payment processing. This information is encrypted and transmitted through secure payment gateways. We do not store sensitive payment information on our servers.

  2. Use of Information: a. Order Fulfillment: We use the collected information to process, fulfill, and deliver your book order. This includes verifying your identity, managing payments, and arranging shipping or digital delivery. b. Customer Support: We may use your contact information to communicate with you regarding your order, provide order updates, respond to inquiries or provide customer support. c. Marketing Communications: With your explicit consent, we may send you promotional emails or newsletters about our books, special offers, or new releases. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in the emails.

  3. Information Sharing: a. Third-Party Service Providers: We may share your personal information with trusted third-party service providers involved in order fulfillment, payment processing, shipping, and other necessary functions. These service providers have access to your information only to the extent required to perform their services and are obligated to keep it confidential. b. Legal Compliance: We may disclose personal information if required by law or in response to a valid legal request from government authorities or law enforcement agencies.

  4. Data Security: a. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. b. We use secure socket layer (SSL) technology to encrypt the transmission of sensitive information during the checkout process. c. While we take reasonable precautions, please note that no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

  5. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

  6. Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those third parties before providing any personal information.

  7. Children's Privacy: Our website is not directed towards individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have unintentionally collected information from a child, please contact us to request its deletion.

  8. Updates to the Privacy Policy: We reserve the right to update or modify this privacy policy at any time. Any changes will be effective upon posting the revised policy on our website. We recommend reviewing the privacy policy periodically for any updates.

If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please contact our privacy team using the contact information provided on our website.

By making a purchase from our website, you acknowledge that you have read, understood, and agreed to the terms and practices outlined in this privacy policy.

Wholesale Inquiries

We are delighted to offer wholesale opportunities for our books, allowing retailers and distributors to share our captivating stories and knowledge with a broader audience. Our wholesale program provides a convenient way for businesses to access our books at competitive prices and expand their inventory with quality literary works. Here are the key details of our wholesale policy:

  1. Eligibility: Our wholesale program is open to registered businesses, including retailers, bookstores, libraries, and educational institutions. To participate, please complete our wholesale application form, providing necessary business details and documentation for verification.

  2. Pricing and Discounts: We offer competitive wholesale pricing on bulk orders of our books. The specific discount rates will be provided upon approval of your wholesale account. The discounts are based on the quantity and value of the books ordered.

  3. Order Placement: Wholesale orders can be conveniently placed through our website or via email. Once your wholesale account is approved, you will receive access to our wholesale ordering system, where you can browse our available titles, view wholesale prices, and place orders with ease.

  4. Minimum Order Quantity: To qualify for wholesale pricing, there is a minimum order quantity required. This ensures that we can efficiently process and fulfill wholesale orders while providing you with the best possible pricing.

  5. Shipping and Handling: Wholesale orders are subject to shipping and handling charges. The cost will depend on the destination and weight of the order. We strive to ensure prompt and reliable delivery, partnering with reputable shipping carriers to ensure your books reach you in excellent condition.

  6. Returns and Exchanges: Wholesale orders are considered final and non-returnable. However, in the rare event of damaged or defective books upon receipt, please contact our customer support team within [5] days of delivery, and we will work with you to resolve the issue.

  7. Marketing and Display Support: We are committed to supporting our wholesale partners in promoting our books. We can provide marketing materials such as book descriptions, author bios, and cover images to help you effectively showcase our titles. Additionally, we may offer promotional opportunities and co-marketing initiatives to enhance the visibility of our books.

  8. Copyright Protection: Our books are protected by copyright laws. As a wholesale partner, we kindly request that you respect the intellectual property rights associated with our publications and refrain from any unauthorized reproduction or distribution.

We are thrilled to collaborate with you and provide access to our diverse range of books through our wholesale program. By working together, we can inspire more readers and foster a love for literature. If you have any further inquiries or wish to apply for our wholesale program, please contact our dedicated wholesale team. We look forward to building a successful partnership with you.

Payment Method

Payment Methods

Credit / Debit Cards

PAYPAL

Offline Payments

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